Professional Resources
Daavlin strives to provide the best in current information and resources about phototherapy and your related healthcare issues.

Video Library

Visit Daavlin’s Youtube channel for videos on phototherapy, product tutorials and demonstrations, patient testimonials, and more.

Support Organizations

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Daavlin has created a list of organizations and programs who can provide patients and their families with more information about and support services for skin conditions.

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Frequently Asked Questions

  • If my device is located in a cold room, do I need to allow time for the lamps to warm up?

    With a dosimetry machine, there is no real advantage to allowing your machine to warm up first. In situations where a machine is kept in a very cold environment such as a garage, a 5-minute warmup may allow faster treatment times.

  • What is a good room to do my treatments in?

    Choose a dry, enclosed room where others will not be exposed to the light. Optimum treatment times and lamp life will occur when the machine is kept in a room temperature area that is neither extremely hot nor cold.

  • Are my lamps covered by a warranty?

    Daavlin warrants its lamps for sixty (60) days against defects in material and workmanship and to operate at the time of initial installation in an electrical circuit having the correct characteristics for proper lamp operation. No warranty is made as to useful lamp life or as to reduction in ultraviolet output due to any cause.

  • How can I check on the status of my order?

    If you are a patient, please contact your patient representative to check the status of your order. Clinical customers should contact their account representative to check the status of an order or installation.

  • My unit is due for a cleaning and calibration. What should I do?

    Please contact our service team. One of our friendly representatives will be in touch with your preventative maintenance options.

  • My unit is not working as well as it used to. Do I need to replace the lamps?

    The power of the lamps decrease with use. If your treatments are no longer working, you may need to replace the lamps. Contact our service sales team to inquire about new lamps.

  • My lamp(s) went out. What do I do?

    If your machine’s controller is not turning on, make sure the machine is connected to power and the circuit breaker (if equipped) is turned on. Then unplug your machine and make sure that the lamps are securely seated in the lamp holders. If only some of the lamps are not working, swap them with the ones that are working. If the lamp(s) won’t work at all, you may have a bad lamp(s) and should contact technical support.

  • When does my device need to be calibrated?

    We recommend calibrating your device once a year or every 100 hours of use, whichever occurs first. If you have questions about calibrating your device, contact technical support.

  • Is there revenue potential for offering phototherapy in my clinic?

    Adding phototherapy to your practice not only allows you to treat your patients with photo-responsive skin diseases, but it also offers an additional revenue source that reimburses up to $500 a week or more per patient. The treatment is very easy to administer and Daavlin’s product line ranges from full-body to hand and foot units to high intensity targeted devices, to offer you a variety of units to fit your needs. Daavlin can provide you with information regarding reimbursement strategies and annual revenue projections.  Click here to try our Revenue Calculator.

  • Who can administer phototherapy treatments in my clinic?

    Any staff member can be assigned to administer phototherapy treatments by following a few simple steps:

    1. Train each staff member on the phototherapy device(s) used in your clinic. Proper procedures should be followed with an emphasis on patient safety, record keeping, and treatment efficiency.
    2. Integrate your clinic with Daavlin's SmartTouch™ Control System.  By using Daavlin's SmartTouch control system, a proprietary software, a clinic has the ability to keep track of permanent patient records, built-in treatment protocols, and access to operator tracking and monitoring systems that prevent errors in dosing.