With a dosimetry machine, there is no real advantage to allowing your machine to warm up first. In situations where a machine is kept in a very cold environment such as a garage, a 5-minute warmup may allow faster treatment times.

Choose a dry, enclosed room where others will not be exposed to the light. Optimum treatment times and lamp life will occur when the machine is kept in a room temperature area that is neither extremely hot nor cold.

Any staff member can be assigned to administer phototherapy treatments by following a few simple steps:

1. Train each staff member on the phototherapy device(s) used in your clinic. Proper procedures should be followed with an emphasis on patient safety, record keeping, and treatment efficiency.
2. Integrate your clinic with Daavlin's SmartTouch™ Control System.  By using Daavlin's SmartTouch control system, a proprietary software, a clinic has the ability to keep track of permanent patient records, built-in treatment protocols, and access to operator tracking and monitoring systems that prevent errors in dosing.

No, we do not offer trade-ins.

Depending on the device being used, special electrical upgrades such as adding electrical options of 220V or 440V, may be required. Daavlin recommends all electrical work be performed by a certified electrician to ensure it is done safely and adheres to local building codes. 

Yes. Please contact our clinical sales team for more information.

You can find your warranty period in the "Warranty" section of your device's manual. Your warranty begins at the point of installation, typically the date the unit is shipped from Daavlin.

Your phototherapy device is warranted to be free from defects in workmanship and material for the duration listed in your manual, under normal use and service (excluding lamps). Daavlin will replace or repair any parts that appear to have been defective in material and/or workmanship and, for the term of the warranty, shall bear all costs related to such defect(s) including the cost of parts, labor and shipping. Daavlin may require that smaller units be sent back to the factory for repair.

This warranty does not apply to any unit which has been used, repaired or altered outside the factory in any way so as to affect the design, or which has been subject to misuse negligence or accident, or operated in any way other than in accordance with our operating instructions. The warranty does not extend to repairs made necessary by use of parts or accessories not recommended by the manufacturer. This warranty does not cover damage in transit.

Daavlin warrants its lamps for sixty (60) days against defects in material and workmanship and to operate at the time of initial installation in an electrical circuit having the correct characteristics for proper lamp operation. No warranty is made as to useful lamp life or as to reduction in ultraviolet output due to any cause.

If you are a patient, please contact your patient representative to check the status of your order. Clinical customers should contact their account representative to check the status of an order or installation.

Please contact our service team. One of our friendly representatives will be in touch with your preventative maintenance options.