Professional Resources
Daavlin strives to provide the best in current information and resources about phototherapy and your related healthcare issues.

Video Library

Visit Daavlin’s Youtube channel for videos on phototherapy, product tutorials and demonstrations, patient testimonials, and more.

Support Organizations

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Daavlin has created a list of organizations and programs who can provide patients and their families with more information about and support services for skin conditions.

Be The First To Hear About New Services, Events And Promotions!

Frequently Asked Questions

  • If my device is located in a cold room, do I need to allow time for the lamps to warm up?

    With a dosimetry machine, there is no real advantage to allowing your machine to warm up first. In situations where a machine is kept in a very cold environment such as a garage, a 5-minute warmup may allow faster treatment times.

  • What is a good room to do my treatments in?

    Choose a dry, enclosed room where others will not be exposed to the light. Optimum treatment times and lamp life will occur when the machine is kept in a room temperature area that is neither extremely hot nor cold.

  • Do you offer trade-ins for used clinical phototherapy equipment?

    No, we do not offer trade-ins.

  • Are there special electrical requirements for a full-body phototherapy booth?

    Depending on the device being used, special electrical upgrades such as adding electrical options of 220V or 440V, may be required. Daavlin recommends all electrical work be performed by a certified electrician to ensure it is done safely and adheres to local building codes. 

  • Do you offer financing for a clinical device?

    Yes. Please contact our clinical sales team for more information.

  • Is my phototherapy device covered under warranty?

    You can find your warranty period in the "Warranty" section of your device's manual. Your warranty begins at the point of installation, typically the date the unit is shipped from Daavlin.

    Your phototherapy device is warranted to be free from defects in workmanship and material for the duration listed in your manual, under normal use and service (excluding lamps). Daavlin will replace or repair any parts that appear to have been defective in material and/or workmanship and, for the term of the warranty, shall bear all costs related to such defect(s) including the cost of parts, labor and shipping. Daavlin may require that smaller units be sent back to the factory for repair.

    This warranty does not apply to any unit which has been used, repaired or altered outside the factory in any way so as to affect the design, or which has been subject to misuse negligence or accident, or operated in any way other than in accordance with our operating instructions. The warranty does not extend to repairs made necessary by use of parts or accessories not recommended by the manufacturer. This warranty does not cover damage in transit.

  • Are my lamps covered by a warranty?

    Daavlin warrants its lamps for sixty (60) days against defects in material and workmanship and to operate at the time of initial installation in an electrical circuit having the correct characteristics for proper lamp operation. No warranty is made as to useful lamp life or as to reduction in ultraviolet output due to any cause.

  • How can I check on the status of my order?

    If you are a patient, please contact your patient representative to check the status of your order. Clinical customers should contact their account representative to check the status of an order or installation.

  • My unit is due for a cleaning and calibration. What should I do?

    Please contact our service team. One of our friendly representatives will be in touch with your preventative maintenance options.

  • My unit is not working as well as it used to. Do I need to replace the lamps?

    The power of the lamps decrease with use. If your treatments are no longer working, you may need to replace the lamps. Contact our service sales team to inquire about new lamps.