August 23, 2023 11:06 am
Lamp Disposal We recommend that UV lamps, which contain mercury, be recycled in compliance with your local regulations, and not...
July 14, 2022 3:37 pm
It is important to know that some topicals may actually hinder treatment. For example, some lotions contain UV absorbing ingredients...
October 14, 2021 4:56 pm
Please contact our service team. One of our friendly representatives will be in touch with your preventative maintenance options.
October 14, 2021 4:52 pm
Please consult your device’s manual for cleaning instructions specific to your device. The cleaning instructions provided in your device’s manual are...
October 14, 2021 4:46 pm
Please contact technical support if your unit sustains damage. Our technical support representatives will determine if your damage is covered...
October 14, 2021 4:37 pm
Please have your doctor submit a request for additional exposures for your phototherapy device using our FlexRx Refill Request Form....
October 14, 2021 4:32 pm
Please contact technical support if your device arrived with missing items. They will be happy to assist you.
October 14, 2021 4:31 pm
Please contact our customer service team if your unit was damaged in shipping. They will be happy to assist you.
October 14, 2021 4:23 pm
No, Daavlin does not accept returns for phototherapy devices. Our phototherapy devices are prescribed devices—similar to a prescription drug. We...
October 14, 2021 3:22 pm
If your phototherapy device is displaying an unknown error code, please contact technical support for help.