Patient Representative
Our knowledgeable and friendly staff is standing by to assist you with any questions you may have. For prompt and direct service, call +1 (419) 636-6304 and provide the operator with the requested information to ensure you are connected with the appropriate patient representative.
Patients residing outside the United States may contact our Global Sales Department for assistance.
Free Insurance Assistance
We take on the agonizing chore of dealing with the insurance company from start to finish. Our staff has over 20 years of experience in insurance reimbursement and getting payment towards home phototherapy equipment. There is no obligation to order and Daavlin doesn’t charge you a fee for this service! Note: U.S. residents with U.S. insurance only.
Form Library
Home Order Packet
Your patient account specialist will need the following: 1) A completed Home Phototherapy Patient Order Form, 2) a Physician's Written Order signed by your doctor, and 3) a few pages of chart notes (required for insurance approval).
Patients and physicians who reside outside the U.S. may use our global home order packet.
Payment Plan Application
Whether your portion of the purchase is a copay, deductible, or the entire amount, you may elect to use our payment plan. The program requires a 50% deposit and allows payments on the balance for up to 12 months with very low finance charges. Your patient account specialist can provide more details. Note: U.S. residents only.
UV Accessories
UV Accessories Daavlin has a full line of accessories, including UV blocking eyewear, replacement lamps, Dose Patch MED test patches, meters and cleaning supplies. Our helpful UV accessories order form is a convenient way to find exactly what you need!
Frequently Asked Questions
Daavlin warrants its lamps for sixty (60) days against defects in material and workmanship and to operate at the time of initial installation in an electrical circuit having the correct characteristics for proper lamp operation. No warranty is made as to useful lamp life or as to reduction in ultraviolet output due to any cause.
It is important to know that some topicals may actually hinder treatment. For example, some lotions contain UV absorbing ingredients similar to those used in sunscreens and may block much of the benefit of phototherapy treatment.
Other topicals and medications may photosensitize your skin. Watch out for lotions containing photosensitizing agents or essential oils such as lime, lemon, or orange. Such ingredients could cause an unexpected erythemal reaction when exposed to the ultraviolet energy delivered during a phototherapy treatment. In addition, coal tar, psoralens, and retinoids will consistently photosensitive your skin to UV light. For a detailed list of photosensitizers, visit this link: https://www.daavlin.com/dont-see-red-know-these-photosensitizers/. We recommend speaking with your doctor about topicals and medications that may impact your phototherapy treatments.
It’s usually best to keep uninvolved skin covered with clothing or sunscreen during your treatments, but follow your doctor’s advice. The most important thing about covering “healthy” skin is to be consistent, and always use the same covering techniques for each treatment. (External genitalia should be covered during PUVA therapy.)
No, Daavlin does not accept returns for phototherapy devices. Our phototherapy devices are prescribed devices—similar to a prescription drug. We are not able to resell used products; therefore, we do not have a buy-back program.
Every Daavlin phototherapy device has a label near the power inlet with a voltage and frequency specification. If the voltage of the country that you are traveling to matches the label, you may use it. If you would like to use your device in countries with a different voltage, contact Daavlin technical support for more information. Depending on the exact machine you have, there are a range of possible solutions.
Yes, the purchase of home phototherapy devices or new lamps requires a prescription from your doctor. If you need help finding a doctor in your area, please take a look at our list of dermatology clinics.
Technically, your phototherapy device will fade materials—similar to how sunlight fades clothing. However, it takes years of extended exposure to see a noticeable difference.
If you are a patient, please contact your patient representative to check the status of your order. Clinical customers should contact their account representative to check the status of an order or installation.
- Touch the screen to awaken it. You will see the Daavlin Let's be Clear logo.
- Touch the screen again and enter your unlock code.
- Press the blue arrow to the right. You will see a screen that says Treat Patient or Lock/Sleep.
- In the upper, right-hand corner of the screen there is a Settings icon in a grey circle. Press the Settings icon to open the Service main menu.
- Select the Machine Info tab. On the next screen in the upper, right-hand corner, select the Treatment Remaining tab.
- Once you have the number of treatments remaining you will need to press the X to exit. On the next screen you can press the Exit tab in the lower, right-hand corner. On the next screen, press the Exit tab again. Your device should then be back at the Daavlin Let's be Clear screen.
If your device is in Guided Mode:
- Touch the screen to awaken it. You will see the Daavlin Let's be Clear logo.
- Touch the screen again and enter your unlock code.
- Press the blue arrow to the right. You will see a screen that asks you about your previous treatment. In the upper, right-hand corner of the screen there is a Settings icon in a grey circle. Press the Settings icon to open the Service main menu.
- Once you have the number of treatments remaining you will need to press the X to exit. On the next screen you can press the Exit tab in the lower, right-hand corner. On the next screen, press the Exit tab again. Your device should then be back at the Daavlin Let's be Clear screen.
We understand there is no standard treatment solution for everyone with a photoresponsive disease. That is why we have a multitude of different devices with specific characteristics that make them ideal for a particular scenario. To learn more about our devices and which one may be best suited for you, visit our products page.
