Patient Representative
Our knowledgeable and friendly staff is standing by to assist you with any questions you may have. For prompt and direct service, call +1 (419) 636-6304 and provide the operator with the requested information to ensure you are connected with the appropriate patient representative.
Patients residing outside the United States may contact our Global Sales Department for assistance.
Free Insurance Assistance
We take on the agonizing chore of dealing with the insurance company from start to finish. Our staff has over 20 years of experience in insurance reimbursement and getting payment towards home phototherapy equipment. There is no obligation to order and Daavlin doesn’t charge you a fee for this service! Note: U.S. residents with U.S. insurance only.
Form Library
Home Order Packet
Your patient account specialist will need the following: 1) A completed Home Phototherapy Patient Order Form, 2) a Physician's Written Order signed by your doctor, and 3) a few pages of chart notes (required for insurance approval).
Patients and physicians who reside outside the U.S. may use our global home order packet.
Payment Plan Application
Whether your portion of the purchase is a copay, deductible, or the entire amount, you may elect to use our payment plan. The program requires a 50% deposit and allows payments on the balance for up to 12 months with very low finance charges. Your patient account specialist can provide more details. Note: U.S. residents only.
UV Accessories
UV Accessories Daavlin has a full line of accessories, including UV blocking eyewear, replacement lamps, Dose Patch MED test patches, meters and cleaning supplies. Our helpful UV accessories order form is a convenient way to find exactly what you need!
Frequently Asked Questions
It is important to know that some topicals may actually hinder treatment. For example, some lotions contain UV absorbing ingredients similar to those used in sunscreens and may block much of the benefit of phototherapy treatment.
Other topicals and medications may photosensitize your skin. Watch out for lotions containing photosensitizing agents or essential oils such as lime, lemon, or orange. Such ingredients could cause an unexpected erythemal reaction when exposed to the ultraviolet energy delivered during a phototherapy treatment. In addition, coal tar, psoralens, and retinoids will consistently photosensitive your skin to UV light. For a detailed list of photosensitizers, visit this link: https://www.daavlin.com/dont-see-red-know-these-photosensitizers/. We recommend speaking with your doctor about topicals and medications that may impact your phototherapy treatments.
Lamp Disposal
We recommend that UV lamps, which contain mercury, be recycled in compliance with your local
regulations, and not left in the device due to the risk of harm to others. If you are not sure how to dispose of your device’s lamps, please contact your local waste/recycling service and ask them about fluorescent lamp recycling in your area.
Device Disposal
Important: Daavlin CANNOT purchase or resell used devices due to regulatory restrictions. Customers who no longer wish to use their phototherapy device may dispose of it on their own (with the lamps removed) through a local scrap metal dealer/recycler.
Please have your doctor submit a request for additional exposures for your phototherapy device using our FlexRx Refill Request Form. We will provide your doctor (or you, if your doctor requests it) with an updated code to enter into your device.
Your machine was prescribed with a feature called FlexRx Exposure Limiting Software. This feature allows your prescriber to keep track of how many treatments you have done, so they can follow up with your progress.
When your device shows the word “PASS”, it means that you have used up all of the prescribed treatments, and your prescriber just needs to order you a “refill” (similar to running out of a medication, and your doctor calls the pharmacy to order a refill). Once you notify your prescriber’s office that you have used all of your treatments, they should fill out our FlexRx Refill Request Form. As soon as we hear from your prescriber, we will call you with a brand-new, 4-digit number or “PASS” number. You will enter the new number into your device, and it will automatically reset with the new allotment of treatments.
