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Let our team of experienced professionals put you on the path to healthy skin, from dermatologist referrals to guiding you through our product line to free insurance assistance. Daavlin does the work for you!
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Patient Representative

Our knowledgeable and friendly staff is standing by to assist you with any questions you may have. For prompt and direct service, call (800) 322-8546 and provide the operator with the requested information to ensure you are connected with the appropriate patient representative.

Free Insurance Assistance

We take on the agonizing chore of dealing with the insurance company from start to finish. Our staff has over 20 years of experience in insurance reimbursement and getting payment towards home phototherapy equipment. There is no obligation to order and Daavlin doesn’t charge you a fee for this service!

Frequently Asked Questions

  • Are my lamps covered by a warranty?

    Daavlin warrants its lamps for sixty (60) days against defects in material and workmanship and to operate at the time of initial installation in an electrical circuit having the correct characteristics for proper lamp operation. No warranty is made as to useful lamp life or as to reduction in ultraviolet output due to any cause.

  • Can I expose my “healthy” skin to the light or do I need to cover it?

    It’s usually best to keep uninvolved skin covered with clothing or sunscreen during your treatments, but follow your doctor’s advice. The most important thing about covering “healthy” skin is to be consistent, and always use the same covering techniques for each treatment. (External genitalia should be covered during PUVA therapy.)

  • Can I return my phototherapy device to Daavlin?

    No, Daavlin does not accept returns for phototherapy devices. Our phototherapy devices are prescribed devices—similar to a prescription drug. We are not able to resell used products; therefore, we do not have a buy-back program.

  • Can I use my device in different countries?

    Every Daavlin phototherapy device has a label near the power inlet with a voltage and frequency specification. If the voltage of the country that you are traveling to matches the label, you may use it. If you would like to use your device in countries with a different voltage, contact Daavlin technical support for more information. Depending on the exact machine you have, there are a range of possible solutions.

  • Do I need a prescription to purchase a phototherapy device?

    Yes, the purchase of home phototherapy devices or new lamps requires a prescription from your doctor. If you need help finding a doctor in your area, please take a look at our list of dermatology clinics.

  • Does my phototherapy device fade my clothing?

    Technically, your phototherapy device will fade materials—similar to how sunlight fades clothing. However, it takes years of extended exposure to see a noticeable difference.

  • How can I check on the status of my order?

    If you are a patient, please contact your patient representative to check the status of your order. Clinical customers should contact their account representative to check the status of an order or installation.

  • How can I determine how many exposures I have left?
    ClearLink Controlled-Devices
    If your device is in Time Only or Dosimetric Mode:
    1. Touch the screen to awaken it. You will see the Daavlin Let's be Clear logo.
    2. Touch the screen again and enter your unlock code.
    3. Press the blue arrow to the right. You will see a screen that says Treat Patient or Lock/Sleep.
    4. In the upper, right-hand corner of the screen there is a Settings icon in a grey circle. Press the Settings icon to open the Service main menu.
    5. Select the Machine Info tab. On the next screen in the upper, right-hand corner, select the Treatment Remaining tab.
    6. Once you have the number of treatments remaining you will need to  press the to exit. On the next screen you can press the Exit tab in the lower, right-hand corner. On the next screen, press the Exit tab again. Your device should then be back at the Daavlin Let's be Clear screen.

    If your device is in Guided Mode:

    1. Touch the screen to awaken it. You will see the Daavlin Let's be Clear logo.
    2. Touch the screen again and enter your unlock code.
    3. Press the blue arrow to the right. You will see a screen that asks you about your previous treatment. In the upper, right-hand corner of the screen there is a Settings icon in a grey circle. Press the Settings icon to open the Service main menu.
    4. Once you have the number of treatments remaining you will need to  press the to exit. On the next screen you can press the Exit tab in the lower, right-hand corner. On the next screen, press the Exit tab again. Your device should then be back at the Daavlin Let's be Clear screen.
  • How do I know what unit is right for me based on my condition?

    We understand there is no standard treatment solution for everyone with a photoresponsive disease. That is why we have a multitude of different devices with specific characteristics that make them ideal for a particular scenario.  To learn more about our devices and which one may be best suited for you, visit our products page.

  • How long do I need to wait before I begin to see results?

    The length of time varies from patient to patient and between conditions. Typically psoriasis patients will see much faster results than vitiligo patients. The most important thing is to be consistent with your treatments, and to follow your doctor’s treatment plan.