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Let our team of experienced professionals put you on the path to healthy skin, from dermatologist referrals to guiding you through our product line to free insurance assistance. Daavlin does the work for you!
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Patient Representative

Our knowledgeable and friendly staff is standing by to assist you with any questions you may have. For prompt and direct service, call +1 (419) 636-6304 and follow the voice prompts to be connected with the appropriate patient representative.

Patients residing outside the United States may contact our Global Sales Department for assistance.

Free Insurance Assistance

We take on the agonizing chore of dealing with the insurance company from start to finish. Our staff has over 20 years of experience in insurance reimbursement and getting payment towards home phototherapy equipment. There is no obligation to order and Daavlin doesn’t charge you a fee for this service! Note: U.S. residents with U.S. insurance only.

Frequently Asked Questions

  • Are there medications I shouldn't take while treating with phototherapy?

    It is important to know that some topicals may actually hinder treatment. For example, some lotions contain UV absorbing ingredients similar to those used in sunscreens and may block much of the benefit of phototherapy treatment.

    Other topicals and medications may photosensitize your skin. Watch out for lotions containing photosensitizing agents or essential oils such as lime, lemon, or orange. Such ingredients could cause an unexpected erythemal reaction when exposed to the ultraviolet energy delivered during a phototherapy treatment. In addition, coal tar, psoralens, and retinoids will consistently photosensitive your skin to UV light.  For a detailed list of photosensitizers, visit this link: https://www.daavlin.com/dont-see-red-know-these-photosensitizers/. We recommend speaking with your doctor about topicals and medications that may impact your phototherapy treatments.

  • I no longer need my phototherapy device and/or lamps. How should I dispose of the device and/or lamps?

    Lamp Disposal
    We recommend that UV lamps, which contain mercury, be recycled in compliance with your local
    regulations, and not left in the device due to the risk of harm to others. If you are not sure how to dispose of your device’s lamps, please contact your local waste/recycling service and ask them about fluorescent lamp recycling in your area.

    Device Disposal
    Important: Daavlin CANNOT purchase or resell used devices due to regulatory restrictions. Customers who no longer wish to use their phototherapy device may dispose of it on their own (with the lamps removed) through a local scrap metal dealer/recycler.

  • My device is out of exposures. What should I do?

    Please have your doctor submit a request for additional exposures for your phototherapy device using our FlexRx Refill Request Form. We will provide your doctor (or you, if your doctor requests it) with an updated code to enter into your device.

  • My unit is saying "PASS" or is out of exposures. What should I do?

    Your machine was prescribed with a feature called FlexRx Exposure Limiting Software.  This feature allows your prescriber to keep track of how many treatments you have done, so they can follow up with your progress.

    When your device shows the word “PASS”, it means that you have used up all of the prescribed treatments, and your prescriber just needs to order you a “refill” (similar to running out of a medication, and your doctor calls the pharmacy to order a refill). Once you notify your prescriber’s office that you have used all of your treatments, they should fill out our FlexRx Refill Request Form. As soon as we hear from your prescriber, we will call you with a brand-new, 4-digit number or “PASS” number.  You will enter the new number into your device, and it will automatically reset with the new allotment of treatments.