Technical Services
Daavlin offers a wide range of support services and maintenance/extended warranty programs so you can feel confident that your phototherapy equipment will perform reliably for years to come.

Need Technical Assistance?

Customer Service 2

Monday-Thursday: 7:30am – 8:00pm ET
Friday: 7:30am – 6:00pm ET
Saturday & Sunday: Closed

Don’t want to call or email technical support? Browse our FAQs instead.

Services for Your Device

Daavlin offers a comprehensive list of services to keep your equipment (all manufacturers and models) running smoothly:

  • Delivery and setup
  • Control system upgrades and conversions
  • Conversions (NB UVB, PC computer system controls)
  • Meter calibrations
  • Re-lamping
  • Cleaning and calibrations
  • Repairs
  • Moving
  • In-service training

More information about our maintenance contracts and extended warranties is available below in our quick links.

 

We chose Daavlin for our clinic because of the company’s reputation and products. I feel so well taken care of by the Daavlin Team.
Lori

Frequently Asked Questions

  • Are my lamps covered by a warranty?

    Daavlin warrants its lamps for sixty (60) days against defects in material and workmanship and to operate at the time of initial installation in an electrical circuit having the correct characteristics for proper lamp operation. No warranty is made as to useful lamp life or as to reduction in ultraviolet output due to any cause.

  • Are there medications I shouldn't take while treating with phototherapy?

    It is important to know that some topicals may actually hinder treatment. For example, some lotions contain UV absorbing ingredients similar to those used in sunscreens and may block much of the benefit of phototherapy treatment.

    Other topicals and medications may photosensitize your skin. Watch out for lotions containing photosensitizing agents or essential oils such as lime, lemon, or orange. Such ingredients could cause an unexpected erythemal reaction when exposed to the ultraviolet energy delivered during a phototherapy treatment. In addition, coal tar, psoralens, and retinoids will consistently photosensitive your skin to UV light.  For a detailed list of photosensitizers, visit this link: https://www.daavlin.com/dont-see-red-know-these-photosensitizers/. We recommend speaking with your doctor about topicals and medications that may impact your phototherapy treatments.

  • Are there other products or services planned for the ClearLink system?

    Yes, as healthcare needs evolve, we are transforming the way we operate with advances in technology and a focus on incomparable patient care. Daavlin continuously seeks ways to enhance the lives of the people we serve.

  • Are there special electrical requirements for a full-body phototherapy booth?

    Depending on the device being used, special electrical upgrades such as adding electrical options of 220V or 440V, may be required. Daavlin recommends all electrical work be performed by a certified electrician to ensure it is done safely and adheres to local building codes. 

  • Can a patient receive a ClearLink controlled device in a different mode?

    Yes, a device with a ClearLink touch screen controller can be prescribed in 3 different modes: Guided, Time Only, or Dosimetry Only. Devices in Time or Dosimetry Mode will not follow a guided protocol; these patients will use traditional instructions to enter their treatment in time or milliJoules.

  • Can a patient use a ClearLink controlled unit in Guided mode if the HCP does not use the ClearLink physician’s portal?

    Yes, a prescribing physician can submit a physician’s written order (PWO) to Daavlin on paper if they prefer. As part of the PWO, the physician can create a protocol for the patient and the unit will be pre-programmed for delivery. The information entered into the ClearLink portal is the same as the information on the paper PWO form.

  • Can I expose my “healthy” skin to the light or do I need to cover it?

    It’s usually best to keep uninvolved skin covered with clothing or sunscreen during your treatments, but follow your doctor’s advice. The most important thing about covering “healthy” skin is to be consistent, and always use the same covering techniques for each treatment. (External genitalia should be covered during PUVA therapy.)

  • Can I return my phototherapy device to Daavlin?

    No, Daavlin does not accept returns for phototherapy devices. Our phototherapy devices are prescribed devices—similar to a prescription drug. We are not able to resell used products; therefore, we do not have a buy-back program.

  • Can I use my device in different countries?

    Every Daavlin phototherapy device has a label near the power inlet with a voltage and frequency specification. If the voltage of the country that you are traveling to matches the label, you may use it. If you would like to use your device in countries with a different voltage, contact Daavlin technical support for more information. Depending on the exact machine you have, there are a range of possible solutions.

  • Do I need a prescription to purchase a phototherapy device?

    Yes, the purchase of home phototherapy devices or new lamps requires a prescription from your doctor. If you need help finding a doctor in your area, please take a look at our list of dermatology clinics.